%20(Logo).png)
Grayshott Gigabit have won the National Award for Best Rural ISP at the UK Internet Industry Awards, organised by ISPA (Internet Service Providers Association UK). We're immensely proud of this achievement as a local broadband supplier, competing against many larger national providers. Our ethos is that full fibre broadband isn’t just for urban areas – it’s an essential service for rural communities that powers education, businesses, and everyday family life. Yet, for many residents, reliable internet has been out of reach, and still remains elusive. With support from MP Gregory Stafford, who has highlighted the pressing need for better rural broadband at Westminster Hall, we’re proud to say that Grayshott Gigabit has been recognised by our industry for stepping up to the challenge as a leader in the communities we serve. We’ve demonstrated our commitment to bridging the digital divide and delivering world-class broadband to Waverley, East Hampshire and beyond.
The Importance of Rural Broadband Access
For rural communities, broadband represents far more than just a connection to the internet. It’s a lifeline that allows students to access online learning, enables small businesses to operate remotely, and keeps families in touch with loved ones across the globe. In areas like Grayshott, Churt, and Beacon Hill, residents and businesses alike had previously experienced the frustration of limited options and slow lead times for new connections. Grayshott Gigabit was determined to change that and not only have we built our own full fibre network locally that spans 1500 premises, but we also created an area with 30+ free Wi-Fi community hotspots in association with Grayshott Parish Council, provided free connectivity to the Village Hall, and Royal British legion, as well as served residents with 5 star local support, and support for local events, clubs & charities. In addition, we were one of the first providers in the UK to support Ofcom's plans to support social broadband tariffs, with our 100Mbps service for only £19.99/month.
Supporting Surrey Hills Residents Through Gigaclear Networks
We’re committed to serve as many customers across multiple areas as possible, and last year extended our services to areas, including Churt, Beacon Hill, Chilworth, Shalford, Bagshot and parts of Grayshott & Hindhead, where our own FTTP network did not reach. We are utilising the infrastructure built by Gigaclear. While Gigaclear has expanded its network into these regions, their average lead times for connections can range between 6 to 12 weeks, causing delays for residents eager to get online. Still, our local value is that we can understand the issues, communicate & update customers, and act as their interface to face Gigaclear, as often there have been delayed/missed appointments.
Expanding Services Over F&W Networks
We are also now serving areas covered by F&W Networks, providing an excellent alternative for customers looking for better, more reliable service with outstanding local support compared to providers like Hey!Broadband. We're excited to be able to serve customers in Elstead, Farnham, Godalming, Farncombe, Farnborough, Horsham & wider areas starting from the New Year!
Why Choose Grayshott Gigabit?
Grayshott Gigabit stands apart by offering more than just internet access. We provide:
Gigabit Speeds: Experience blazing-fast downloads, smooth streaming, and lag-free gaming.
Community Focus: We’re rooted in the areas we serve, with a commitment to local support and engagement.
Reliable Service: Many customers across Grayshott, Churt, and Beacon Hill have already made the switch to us, enjoying consistent and high-quality connections.
Seamless Integration: If you’re on a Gigaclear or F&W network, we can provide service over their infrastructure, offering you more choice and flexibility, local support & more reliable services.
Wi-Fi Support Services for All Customers
Beyond delivering broadband, we offer advanced Wi-Fi Support Services to help customise and optimise your home network. Our team can:
Identify and resolve issues with legacy devices and interference.
Ensure full home Wi-Fi coverage, eliminating dead spots.
Provide expert advice to enhance your network’s performance.
Help navigate online safety & any cybersecurity issues with our award winning Gigabit IQ app that supports online safety features blocking social media, harmful content, viruses, and online threats for children & vulnerable.
For more information visit: Safer Internet - GIGABIT
And here’s the best part – even if you’re not on our network, you can still benefit from our Wi-Fi support services. We’re committed to helping everyone enjoy the best possible connectivity experience, no matter your provider.
Starlink Capacity Challenges
For some residents in rural areas that no fibre provider has yet been able to serve, we’ve recommended Starlink as an alternative solution. However, Starlink has recently announced capacity issues in the South East of England, and they are no longer taking new orders in the region. This has left many customers in a challenging position. If you’re affected, we encourage you to contact us – our team can work with you to explore other available options and help you prepare for future connectivity solutions.
Fibre Challenges in Other Areas
In Liphook, the planned fibre build by Swish has recently been stopped, leaving residents without access to their services. Similarly, in Headley Down, residents are still awaiting CityFibre to plan the build in these areas. CityFibre has won the Project Gigabit Award for Hampshire and has announced a four-year rollout plan. We encourage residents in these areas to contact CityFibre directly to express interest and ensure their community is included in these future plans.
The Role of Fibre Planning in Rural Broadband
Our own build experience, and that of working with other providers, means that sometimes there are some challenges during the build and connection process, including:
Construction Delays: Fibre installation can be delayed due to unforeseen issues like difficult terrain, road closures, or adverse weather conditions.
Planning Permissions: Securing permits and wayleave permissions from neighbours or MDU owners can add to the timeline.
Connection Times: Even after fibre is laid to the boundary edge, the connection process may require additional tree works, use of MEWP's/cherry pickers, traffic management that can lead to longer wait times.
Overcoming Fibre Build Challenges with Our Planning Service
Building and connecting to fibre networks in rural areas can be complex, but you don’t have to navigate it alone. Our Fibre Planning Service is designed to:
Assess your property’s readiness for fibre installation.
Provide guidance on the best connection options for your needs.
Liaise with Gigaclear, F&W, and other infrastructure providers to minimize delays.
Ensure a seamless and stress-free setup process.
If you’re facing delays or challenges with your connection, let us help you get prepared. Our team is dedicated to making sure you’re ready for a high-speed broadband future.
Contact us on 0800 254 5500 or email query@gigabitiq.com to get our Fibre Planning Service
Join the Broadband Revolution
As Gregory Stafford MP emphasizes, improving broadband access is key to unlocking the full potential of rural communities. At Grayshott Gigabit, we’re proud to lead this charge, offering award-winning service and unwavering commitment to the people of Waverley, Surrey Hills & East Hampshire.
If you’re ready to make the switch or want to learn more about how we’re serving Grayshott, Churt, Beacon Hill, and beyond, contact us today. Let’s build a stronger, faster, and more connected future for our rural communities – one household at a time.
Get in Touch: Visit our new website www.gigabitiq.com or call us now to explore your broadband options with Gigabit IQ.
Let us connect you to the Best Rural ISP, & Ditch The Nonsense Today!
#BroadbandRevolution #RuralConnectivity #GrayshottGigabit #BestRuralISP #CoverageAreas #FullFibre #BestBroadbandinmyArea #GigabitIQ #OnlineSafety #Cybersecurity
Comments